In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. All exchanges must be of equal or more value than returned merchandise. Any dress must be shipped back on the same hangers with original plastic bags, failure to do so may result of denial of exchange/return. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Copy of Invoice must be attached to any returns. All return shipping fee will be paid by the buyer. Please contact us for our policy on damaged or defective item returns.
To cancel orders placed with us, please contact us by phone. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the “Order Status” section under “Status” after they have been approved.
EVA USA COLLECTION
1105 San Julian Street
Los Angeles, CA 90015